FAQ

PRODUCTS

WHAT IS MY AMNOT SIZE?

If you're not sure what is your real size, we invite you to have a look to our size guide. 

HOW SHOULD I WASH MY SWEATS?

Little advice from a friend, never put your clothes in the dryer even though it's tempting. But if you're not sure how to wash your sweats, we invite you to take a look at our simplest guide in the menu.

WHERE ARE THEY MADE?

All our products are made with love here, in Montreal!

PAYMENT

WHAT METHODS OF PAYMENT ARE ACCEPTED?

Paypal & Credit card

ORDERS

WHAT SHOULD I DO IF I MADE A MISTAKE IN MY ORDER REGARDING THE SIZE/COLOR/STYLE AFTER MY ORDER WAS MADE? 

Please email us at info@amnotboutique.ca with your order number or invoice and let us know the modifications you wish for us to do. We will do our best to make the changes to your order.

SHIPPING

DO WE SHIP INTERNATIONALLY?

Of course we do, all around the world!

WHAT ARE THE SHIPPING FEES AND DELIVERY TIMELINES?

Delivery is set at $ 10 across Canada. Free shipping for all orders of $ 75 and more before taxes for Canada and USA. Delivery time is approximately 1 to 3 business days for the Montreal area and surrounding areas ($5 low cost and effective delivery), and less than 9 business days for the rest of Quebec and other provinces (depending on time of the year). Note that some products may ship same day, while some others may take up to 5 business days to ship, depending on available inventory. Keep in mind that most of the items are made one by one for you at purchase. It is also possible to pick up your order at our office and point of sale in Laval at no additional cost. If you are not shipping to Canada, the shipping cost depends on the country you're from, and whether you selected the standard or express shipping. The price will appear at checkout, before paying your order. Once it is out for delivery, the number of days depends on your country and whether you selected standard or express shipping.

*please note: business days do not include holidays and weekends.

ARE THE CUSTOM FEES INCLUDED IN THE SHIPPING PRICE?

Our prices do not include duties and taxes that are determined by customs agency and need to be paid upon receipt of your purchase. We do not control custom fees and taxes of orders from other countries, you can contact your local custom agency to find out more about them. If a package is rejected by the recipient, we will refund the value of the items purchased when the package will be in our possession, but we will not refund the value of the original shipping costs.

WHO DELIVERS YOUR PRECIOUS ORDER?

we try to use the best carriers in order to offer a fast, stress-free, and low-cost delivery. For this reason, Canada Post takes care of most of our deliveries, but we also use UPS, Purolator, and FedEx in some cases.

WHAT IF THE TRACKING NUMBER DOESN'T WORK ?

The tracking numbers can take 24 hours or more sometimes before they are activated by Canada Post. If you just received the shipping confirmation it is normal that the number isn't activated yet. So don't worry, your package is on the way and the tracking will be available soon. If the tracking number is still inactive after 48h or if the code is working but you see a problem / stuck order on the tracking system, please feel free to contact us at info@amnotboutique.ca and we'll take care of the problem.

RETURN

HOW DO RETURNS AND EXCHANGES WORK?

Please note that no return or exchange is accepted on products over 40% off or on clearance.

To return an item, follow the instructions below: 

1. Email us at info@amnotboutique.ca and let us know you'd like to return. We'll need your order # and the email address used to place the order plus details on what item you're exchanging. Within 2 days, we'll provide authorization for your return with a shipping label if needed available directly on Canada Post's website.

2. Ship back the item. You'll have the option to purchase a prepaid printable Canada Post return label from us for $10. The $10 will be deducted from the refund of your original order or charged to you in the case of an exhange. You can always use the shipping provider of your choice (note: We are not responsible for packages lost in the mail. For this reason, it is strongly recommended to take a tracking number and insurance in the case you do not wish to use our return label.). Note that, for an exchange, the delivery costs of the new article will be covered by AmNot. If you choose your own shipping provider, please note that we do not offer a shipping credit for ship back postage. Please mail the package within 7 days of receipt of instructions to be eligible for a full refund, otherwise it will be a store credit.

3. Wrap up the item securely in a package. A shipping label will be emailed to you. Just print it and stick it to the package (or your own label) and mail back to us. The returned item (s) must be new, unworn and provided with their original label.

4. Receipt of your return. Our pre-paid labels from Canada Post have tracking and insurance, so you'll be able to track your return online at www.canadapost.ca. Once we have received it and inspected it, we'll refund your item(s) to your payment method excluding any outbound ship fees which are non-refundable, and if applicable, pre-paid return label fee.You will also receive an update when your new package is picked up by the post office in case of an exchange.

5. Refunds can and will only be done to the original purchaser’s payment method. Returns are processed within 5-7 business days of receipt at AmNot. Generally, it takes 3-5 business days to appear on your statement. 

It is possible to make the return directly to our point of sale and work office (3265 Aut. Jean-Noël-Lavoie, Laval, H7P5P2). However, it is essential to email us prior to your arrival to confirm the return with us. You can send us the details of your return at info@amnotboutique.ca.

** In all cases, you must validate the return with us before returning your items. Also, we do not accept returns outside of our Return Policy, however, in special circumstances when an exception to a return outside of the policy is made, a restocking fee will be applicable per return on case by case.

WHAT SHOULD I DO IF MY PRODUCT HAS A DEFECT?

Quality and your satisfaction is our #1 priority. So if you happen to have a defective item, send us a picture of the defect to info@amnotboutique.ca with your order number and/or invoice and we will do our best to solve the problem. **allow a delay of response of 48 hours.

CONTACT US

I WANT TO COLLABORATE WITH AMNOT OR TALK TO THEM ABOUT ANYTHING ELSE

Contact us at info@amnotboutique.ca or, if you are in a hurry, you can try our live chat (bottom right of the screen) or Facebook inbox.