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FAQ

PRODUCTS

WHAT IS MY AMNOT SIZE?

If you're not sure what is your real size, we invite you to have a look to our size guide. 

HOW SHOULD I WASH MY SWEATS?

Little advice from a friend, never put your clothes in the dryer even though it's tempting. But if you're not sure how to wash your sweats, we invite you to take a look at our simplest guide in the menu.

WHERE ARE THEY MADE?

All our products are made with love here, in Montreal!

PAYMENT

WHAT METHODS OF PAYMENT ARE ACCEPTED?

Paypal & Credit card

ORDERS

WHAT SHOULD I DO IF I MADE A MISTAKE IN MY ORDER REGARDING THE SIZE/COLOR/STYLE AFTER MY ORDER WAS MADE? 

Please email us at info@amnotboutique.ca with your order number or invoice and let us know the modifications you wish for us to do. We will do our best to make the changes to your order.

SHIPPING

DO WE SHIP INTERNATIONALLY?

Of course we do, all around the world!

WHAT ARE THE SHIPPING FEES AND DELIVERY TIMELINES?

The shipping cost depends on the country you're from and whether you selected the standard or express shipping. The price will appear at checkout, before paying your order. Keep in mind that it can take up to 10 business days for an order to be processed since most of the items are made one by one for you at purchase. Once it is out for delivery, the number of days depends on your country and whether you selected standard or express shipping.

*please note: business days do not include holidays and weekends.

ARE THE CUSTOM FEES INCLUDED IN THE SHIPPING PRICE?

Our prices do not include duties and taxes that are determined by customs agency and need to be paid upon receipt of your purchase. We do not control custom fees and taxes of orders from other countries, you can contact your local custom agency to find out more about them. If a package is rejected by the recipient, we will refund the value of the items purchased when the package will be in our possession, but we will not refund the value of the original shipping costs.

WHO DELIVERS YOUR PRECIOUS ORDER?

CANADA POST TAKES CARE OF ALL OUR DELIVERIES.

WHAT IF THE TRACKING NUMBER DOESN'T WORK ?

The tracking numbers can take 24 hours or more sometimes before they are activated by Canada Post. If you just received the shipping confirmation it is normal that the number isn't activated yet. So don't worry, your package is on the way and the tracking will be available soon. If the tracking number is still inactive after 48h or if the code is working but you see a problem / stuck order on the tracking system, please feel free to contact us at info@amnotboutique.ca and we'll take care of the problem.

RETURN

HOW DO RETURNS AND EXCHANGES WORK?

**Returns are only accepted for regular items such as regular collections. We do not offer returns or exchanges for custom made items**

Contact us at info@amnotboutique.ca within 15 days of receiving your order. In your return package, please add a copy of your purchase receipt and the requested change. Upon receipt, we will prepare your new order and ship it ASAP! * Note: A $ 10 shipping charge will apply to all returns and will be deducted from the refund. However, for an exchange, the delivery costs of the new article will be covered by AmNot. A shipping label will be emailed to you. Just print it and stick it to the package. Once we receive your package at our office, you will send you an update of the exchange order you placed by email. You will also receive an update when your new package is picked up by the post office. It is possible to make the return directly to our point of sale and work office (3265 Aut. Jean-Noël-Lavoie, Laval, H7P5P2). However, it is essential to email to us prior to your arrival to confirm the return with you. You can send us the details of your return at info@amnotboutique.ca.

** In all cases, you must validate the return with us before returning your items.

 

WHAT SHOULD I DO IF MY PRODUCT HAS A DEFECT?

Quality & your satisfaction is our #1 priority. So if you happen to have a defective item, send us a picture of the defect to info@amnotboutique.ca with your order number and/or invoice and we will do our best to solve the problem. **allow a delay of response of 48 hours.

CONTACT US

I WANT TO COLLABORATE WITH AMNOT OR TALK TO THEM ABOUT ANYTHING ELSE

Contact us at info@amnotboutique.ca or, if you are in a hurry, you can try our live chat (bottom right of the screen) or Facebook inbox.